PLANO, TX, February 1, 2022 /PRNewswire-PRWeb/ — The National Business Research Institute (NBRI) is pleased to welcome Peterbilt Pacific. at the NBRI Circle of Excellence!
the NBRI Circle of Excellence Award rewards organizations that demonstrate high levels of customer experience through rigorous, scientific and psychological research of their customers. Organizations must score at or above Stretch Performance at the 75th percentile of their industry, which is no small feat.
Peterbilt Pacific is benchmarked or benchmarked against its industry, which is a subset of the NBRI Big Data of 10.5 billion survey responses. Peterbilt Pacific is at the 78th percentile. NBRI commends Peterbilt Pacific’s management for its commitment to scientific and psychological research of its customers and the continuous improvement of its customer experience.
Peterbilt Pacific adopts the best practice of continually evaluating EX and targeting the variables that drive EX, including job satisfaction, management style, culture and fairness. NBRI’s root cause analysis, including linear regressions and random forest models of Peterbilt Pacific’s raw data, provides Peterbilt Pacific with the insight and actions needed to continuously improve thinking, behavior and behavior. ‘client experience.
“Great business leaders manage the people, processes, and products of their organizations. They understand that the rich insights NBRI gets from their clients and customers allows them to manage how people experience their organization in a very precise way. “, effective and focused. Those experiences determine the financial performance of every organization, whether for better or for worse. Understanding thinking and managing experiences for maximum performance is what we do at NBRI,” says the doctor. Jan G. West, Ph.D., CEO and psychologist at NBRI. “Peterbilt Pacific’s great achievement in winning this prestigious award is a direct result of Peterbilt Pacific’s commitment to measuring and improving the customer experience.”
About Peterbilt Pacific
Peterbilt Pacific is part of from Canada leading Peterbilt truck dealerships that offer new and used trucks, parts, full service, leasing and rentals to public and private entities. Peterbilt Pacific’s mission is to be recognized as the premier customer experience provider by valuing the customer at every step of every process. With over 50 years of experience in British ColumbiaPeterbilt Pacific provides exceptional daily service and an ongoing commitment to increasing availability at its ten locations within British Columbia.
INBR conducts psychological studies of employees, customers, and the market for businesses, and uses this data to help organizations leverage these human factors to make improvements in operations and strategy. With extensive experience across all industries, NBRI’s research teams provide clients with a combination of deep industry knowledge and expert advice. NBRI’s mission is to help its clients set new standards of excellence in their industries. NBRI product offerings, such as benchmarking and deep inferential analytics such as Random Forest with Artificial Intelligence and Machine Learning, ensure that NBRI customers focus on the most impactful problems in the most efficient way .
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Scott AtkinsNational Business Research Institute, +1 800-756-6168, [email protected]
SOURCE National Institute for Business Research